Pricing
One fee to find out, and it comes off the bill.
A visit costs $80. That is the whole of what you owe until you have a written estimate in your hand and have said yes to it. If you go ahead, the $80 is credited against the repair, so the diagnosis is effectively free on any job that proceeds.
- Credited
- Deducted in full from the repair invoice
- Estimate
- Written, itemised, before any work starts
- Warranty
- 90 days labor, 365 days parts
What the fee covers
Six things happen for $80
- Travel to the address, anywhere in the county
- Testing the appliance under the conditions it actually fails in, not on a bench
- Electrical, water-supply and drain checks at the appliance, because the fault is often outside it
- A supply-pressure reading at the appliance connection, which is where a restriction hides
- A written estimate listing every part and the labor against it
- A plain answer about whether the repair is worth doing
The supply reading earns its place on that list. Low pressure at an appliance connection and a failing fill valve produce an identical complaint, and the fixtures in the room can behave perfectly while the appliance behind the cabinetry does not.
The whole book
What do the repairs themselves cost?
The visit is $80 flat and comes off the bill. What the repair costs depends on which part failed, so these are ranges, not quotes.
| Repair | Typical range |
|---|---|
| Door gasket or seal replacement | $250–$640 |
| Evaporator or condenser fan motor | $250–$550 |
| Defrost heater, thermostat or sensor | $240–$610 |
| Ice maker, water valve or supply line | $240–$650 |
| Igniter, spark module or surface element | $190–$520 |
| Oven thermostat or temperature sensor | $190–$550 |
| Convection fan or motor | $260–$670 |
| Dishwasher pump or control | $230–$660 |
| Electronic control board | $400–$990 |
| Compressor or sealed-system repair | $930–$2,460 |
| Diagnostic visit, credited to the repair | $80 |
And what does replacing it instead cost?
A comparable built-in refrigerator, appliance only — before delivery, installation, custom panels or cabinetry. Undercounter and wine units sit below this band; replacing a column pair is usually two purchases rather than one. Appliance pricing is national, unlike the labour above.
| What you would be buying | Range |
|---|---|
| Typical 36-42 inch built-in, the usual repair-or-replace comparison | $11,600–$16,800 |
| Custom panels and integrated cabinetry, on top of the appliance | $2,000–$5,000 |
| Replacement wine storage or an undercounter unit, appliance only | $3,500–$5,500 |
| A comparable built-in, appliance only, taken as a whole | $8,600–$19,400 |
Parts are itemised on the written estimate, and nothing is fitted before you have approved the figure.
What it does not cover
The exclusions, before you ask
- Parts. Those are quoted individually on the estimate and never marked up after the fact.
- Work that has not been approved. Nothing is fitted before you have said yes to the written figure.
- Cabinetry, countertop or plumbing alterations. We will tell you what is needed; a licensed trade does it.
- Removing an appliance from a cabinet run where the opening is undersized and the counter has to come off.
- Routine maintenance on a published schedule. That is owner maintenance, and telling you the interval costs nothing.
Why we will not quote blind
A price over the phone is a guess with a number on it
The same symptom has three or four causes with an order-of-magnitude spread in cost. An ice maker producing small cubes is a failing fill valve, a restricted supply upstream of it, a mould heater at the wrong duty, or a sealed-system problem. The first is an hour. The last is a conversation about whether the appliance has a future.
Quoting the cheap one wins the booking and loses the customer. Quoting the expensive one loses the booking. So we quote neither, we come out, and we write the actual figure down after we have measured something.
What we will do on the phone is tell you which of those causes is most likely for your ZIP, your appliance and how long it has been happening — and occasionally tell you not to book at all, because what you are describing is a maintenance interval rather than a fault.
What the warranty covers · Questions we get asked · What a diagnostic visit covers
Questions
What do people ask about the money?
- What exactly does the $80 buy?
- Travel to the address, testing the appliance in the conditions it actually fails in, the electrical, water-supply and drain checks around it, and a written estimate listing every part with the labor against it. Written estimate before any work begins. If the repair proceeds, the fee is credited in full.
- Why is every figure on this page a range?
- Because the same symptom has several causes with an order-of-magnitude spread between them. An ice maker producing small cubes is a fill valve, a restriction upstream, a mould heater at the wrong duty or a sealed-system fault. A single phone number would be a guess with a decimal point in it.
- When is repairing a built-in not worth it?
- Usually one of three cases: the part has gone out of supply, the machine carries several independent faults of different ages, or the repair approaches replacement on an appliance that will drop straight into the opening with no cabinetry work. A sealed-system repair at $930–$2,460 is where that conversation normally starts.
Customer feedback
Three visits that ended in an invoice
Rated 4.4 out of 5 across 100 customer reviews. Each is one visit, described by the person who paid for it.
Our panel-front machine would not latch without a hard shove. He found the custom door panel had shifted on its brackets and the latch striker worn, re-hung the panel square and fitted a new striker. Closes with a finger now.
Rhiannon E.2026-08-04
The maker had slowed right down over a year without ever faulting. He explained that the fill is timed rather than measured, showed me the restriction upstream, cleared it and changed the screen. It took two visits to finish.
Philippa O.2026-01-13
The self clean cycle would start and then abandon itself. He traced it to a door lock motor that was not driving fully home, replaced the assembly and ran a shortened clean through to prove it. No trouble since.
Marguerite O.2026-06-27
Book a visit
$80 flat diagnostic fee, credited toward the repair.
Written estimate before any work begins. 90 days on labor, 365 days on parts, genuine OEM parts.
Scheduled appointments only. No after-hours or emergency service.